Lost, Damaged or Returned Items

At Necta & Hive, we strive to deliver our honey to our customers in perfect condition and ensure that every precaution is taken to protect the integrity of the product.

What if I don't want the goods when they arrive?
Under the Consumer Contracts Regulations 2013, up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. Unless faulty or both seals have been tampered with or broken, we can only accept the return of goods in "as new" condition. Used or damaged goods will not be refunded. If your goods are damaged, please take a photo in the first instance of the damage area and email to hello@nectahive.com

Before we agree to replace any damaged goods received by you free of charge, we will require your goods to be returned within 14 days of the date of purchase.

How long will the refund take?
We will normally process a refund within 2 normal working days of the returned items reaching us, although the Directive allows us up to 30 days. Please note that the refund may take several days between us authorising the payment and it showing on your card account.

What is the best way of organising the return?
All returns to be sent to Necta & Hive Returns Bulwick Bakery, Main Street, Bulwick Corby Northamptonshire NN17 3DY Tel: 01780 450 377 e:hello@nectahive.com

Who pays for the return costs?
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.